Complaints

The policy of Shaftesbury High School is to work in partnership with parents and the wider community. It is based on the belief that co-operation and a sense of joint purpose between staff, parents and the School will assist in ensuring open and positive relationships. From time to time, however, parents and members of the public may express concern or make a complaint, either orally or in writing, about some aspect of the conduct/operation of the School, the conduct of the Headteacher, an individual member of staff, the Committee or an individual member of the Committee. The School will always give serious consideration to concerns and complaints that are brought to its attention. However, anonymous complaints will not normally be considered. In considering concerns or complaints, the School will ensure that they are dealt with effectively and with fairness to all parties. Where possible, complaints will be resolved informally.

Please click here to read our Complaints Policy giving you help and guidance of making a complaint.

Please contact the headteacher Ms Abigale Bowe directly at:

• 01257 249803 and selecting option 1
• head@shaftesbury.lancs.sch.uk with the subject of "COMPLAINT FOR URGENT ATTENTION"